Returns and Right of Withdrawal Policy

Right of Withdrawal

If you are a consumer and purchase from us online, you have the legal right to withdraw from your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please notify us within this 14-day period by email or through our withdrawal/cancellation option. You may also use the statutory model withdrawal form.

Once you have informed us that you wish to withdraw, you have a further 14 days to return the goods.

Products Opened During a TikTok LIVE

Having a product opened during a TikTok LIVE at your request does not automatically remove your legal right of withdrawal.

However, you may be liable for any reduction in value where a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning. This can apply to opened collectible products: removing the original seal may reduce their resale or collector value.

Your statutory rights, including the right to receive goods that are as described and free from defects, remain unaffected.

Return Conditions

1. Please return items carefully and, where reasonably possible, with all included parts, packaging, and documentation.

2. You may inspect a product as you would in a physical shop. We may deduct a reasonable amount from your refund if the item has been used, damaged, or handled beyond what is necessary for this inspection.

3. Please package your return securely. You remain responsible for the parcel until it has been received by us.

4. We recommend keeping proof of postage and using a tracked and appropriately insured service for valuable returns.

Return Costs

The direct cost of returning an item is the customer’s responsibility, unless:

• we supplied an incorrect, damaged, or non-conforming item;

• we agreed in advance to cover the return costs; or

• applicable law provides otherwise.

Return Address

You may contact us before returning an item if you need help with your return. This is not a condition for exercising your right of withdrawal.

Refunds

Following a valid withdrawal, we will refund all payments received from you, including the cost of standard delivery.

If you selected a delivery method more expensive than our standard delivery option, the additional cost will not be refunded.

We will issue your refund no later than 14 days after receiving your withdrawal notice. We may wait until we have received the returned goods or you have supplied evidence that they were sent back, whichever happens first.

Refunds are made using the same payment method used for the original transaction, unless you expressly agree to a different method. We do not charge a fee for issuing a refund.

How to Withdraw or Return an Order

1. Within 14 days of receiving your order, send a clear withdrawal statement to info@redstcg.nl.

2. Please include your order number and the name used for the order where possible, so that we can process your request faster. This is not required for a valid withdrawal.

3. Return the products to the return address above within 14 days of notifying us of your withdrawal.

4. We will confirm receipt of your withdrawal notice and provide any further return instructions.

Questions or Complaints

For questions about withdrawals, returns, or complaints, contact:

Red’s TCG
info@redstcg.nl