Terms and Conditions — TikTok LIVE Rip & Ship

Article 1 — Scope

These terms and conditions apply to all agreements between Red’s TCG (“we”, “us”, or “our”) and the customer for the purchase of collectible products through our webshop and during TikTok LIVE broadcasts.

By placing an order, the customer accepts these terms and conditions. Nothing in these terms limits any mandatory consumer rights.

Article 2 — Rip & Ship During TikTok LIVE

With a rip & ship order, the customer purchases a physical collectible product, such as a booster pack, booster box, or another product clearly described in the order.

At the customer’s request, we open the product during a TikTok LIVE broadcast. The contents are shown live and then sent to the address provided by the customer, unless the customer selects another available shipping option.

The contents of collectible products with random contents cannot be predicted in advance. The customer purchases the product itself, not a guaranteed card, rarity, market value, or return.

The purchase is not a game of chance, lottery, or promise of a prize. Any free promotions or giveaways will be communicated separately and clearly.

An order can only be scheduled and opened after payment has been received. Unless we have expressly confirmed otherwise, we cannot guarantee that an order will be opened during a specific broadcast or at a specific time.

Article 3 — Storage and Shipping

After opening, we store the contents of an order free of charge for up to three months from the customer’s most recently opened order.

During this period, the customer may request shipping or, where available, choose to combine multiple orders.

Before the end of the storage period, we will send a message to the customer’s most recently known email address or account, requesting that they choose a shipping option.

If the customer does not respond, the products remain the customer’s property. We will not automatically claim, sell, destroy, or add these products to another order.

After the free storage period has ended, we may charge reasonable storage and/or shipping costs after giving clear prior notice, where permitted by law. If no solution is possible, we will contact the customer again to agree on an appropriate and lawful solution.

We will take the level of care reasonably expected of us while storing products. We are not responsible for changes in market or collector value that are not caused by us.

If a product is demonstrably being processed by an external grading service, the storage period will be paused. Once the product has been returned to us, we will inform the customer of the new storage period.

Article 4 — Right of Withdrawal, Returns, and Refunds

For online purchases, consumers generally have a 14-day withdrawal period, starting on the day the consumer, or a third party appointed by the consumer, receives the order.

Before an order is opened, the customer may ask us not to open it during the livestream. Where practically possible, we will ship the product unopened.

The fact that a product has been opened during a TikTok LIVE at the customer’s request does not automatically remove the customer’s statutory right of withdrawal. The customer retains all rights provided by law.

When withdrawing from an order, the customer must return the received products, including opened contents, within the statutory period and in accordance with the return instructions provided. Return costs are the customer’s responsibility unless we have stated otherwise in advance or applicable law provides otherwise.

If a customer has handled a product beyond what is necessary to establish its nature, characteristics, and functioning, we may make a reasonable deduction for any reduction in value, where permitted by law.

Following a valid withdrawal, we will refund all payments received, including the cost of standard outbound delivery, within the statutory timeframe. We may wait to issue the refund until we have received the returned goods or the customer has provided evidence that they have been sent back, whichever happens first.

Statutory warranty rights and rights relating to incorrect, damaged, incomplete, or non-conforming products always remain in effect.

Article 5 — Payment, Delivery, and Address Details

Orders must be paid in advance using the payment methods offered at checkout.

Before a purchase is completed, we clearly state the price, any shipping costs, the selected delivery method, and the estimated dispatch time.

After opening, we aim to dispatch the order within [number] business days, unless a different timeframe has been clearly agreed.

The customer is responsible for providing complete and accurate address information. If the customer notices an error, they must inform us as soon as possible.

We are responsible for the loss of or damage to an order until it has been received by the customer, or by a third party appointed by the customer who is not the carrier. This does not apply where the customer independently selects a carrier that was not offered by us.

Article 6 — Product Information and Liability

We describe our products as clearly and completely as possible. Images, livestream footage, and product descriptions may show minor differences from the actual packaging or contents.

The random contents, rarity, and market or collector value of a collectible product do not constitute a defect, provided that the delivered product corresponds to what was ordered and what the customer could reasonably expect.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for defective or non-conforming products.

Article 7 — TikTok LIVE, Usernames, and Privacy

Opening and showing a rip & ship order during a TikTok LIVE broadcast forms part of the agreed service. We only display information reasonably necessary for this purpose, such as a first name, order number, or username.

We will ask for separate consent before displaying a full name, address, contact details, or other personal data that is not necessary.

We will only republish livestreams or clips in which a customer is visibly present or identifiable by name with the customer’s separate and freely given consent, unless another legal basis applies.

Consent may be withdrawn at any time for future use. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Our privacy policy applies to the processing of personal data: [link to privacy policy].

TikTok is an external platform. We are not responsible for TikTok outages, changes, removed streams, or other actions taken by TikTok.

Article 8 — Complaints and Contact

Questions, complaints, return requests, and requests concerning personal data may be sent to:

Red’s TCG
Torenlaan 5
Bussum, The Netherlands
Chamber of Commerce number: 90860071
VAT number: NL004847471B39
Email: info@redstcg.nl

We will respond to complaints as soon as possible and, in any event, with a substantive response within 14 days. If additional time is needed, we will inform the customer within that period.

Article 9 — Applicable Law

These terms and conditions and all agreements are governed by Dutch law. This does not affect any mandatory consumer protection rights that apply in the customer’s country of residence.